Call I-CUBE Toll Free at (888) 774-2823 to purchase any items, discuss an application requirement, or receive additional product information.  You may also fill out our information request form by clicking "Information Request" on the navigation bar to the left.

Contact Information
Sales and customer support
Toll Free: (888) 774-2823
Local: (443) 572-0660
Fax: (443) 572-0666
E-mail: sales@i-cubeinc.com

Hours of Operation
Office Hours - Monday thru Friday 8:30 a.m. - 5 p.m. EST

Mailing Address
I-CUBE Inc.
1916 Crain Highway South, Suite 2
Glen Burnie, MD 21061
USA Tel. 443-572-0660
Fax. 443-572-0666

Back to Top

Order information
Placing orders on line
Most on line orders will use credit card as the method of payment, however we will accept Purchase Orders from Government Agencies, Universities, previous customers, and many Corporate customers.  Simply choose e-mail as the payment method on the Customer Detail page when checking out and include the PO number.  Of course, you may also use pricing as you find it on the site and consider it as a quote, including it on your purchase order form which you can FAX or e-mail to us.  WE VALUE YOUR PRIVACY AND SECURITY - ALL CONTACT AND CREDIT CARD INFORMATION IS ENTERED ON A SECURE 128-BIT ENCRYPTED SSL SERVER.  YOUR INFORMATION IS NOT DISCLOSED TO ANY ENTITY FOR ANY REASON, AND CREDIT CARD INFORMATION IS DELETED AFTER TWO DAYS.

Generic e-mail addresses
Orders linked to generic e-mail addresses (Hotmail, gmail, MSN, etc) will not be accepted without confirmation of authenticity - if you have Corporate, University, or Government related e-mail address please use that for correspondence.

Product Delivery and Lead Times
Our goal is to deliver ordered products as quickly as possible - lead times for our products vary widely.  Frame grabbers and software can typically ship within a week if not immediately, camera product lead times can vary from one to four weeks.  We will notify you as quickly as we can after receipt of order with an expected ship date.  If you need the information more quickly, or prior to the placement of an order, please contact us by phone.  IF ORDERING BY CREDIT CARD PLEASE BE ADVISED THAT YOU WILL NOT BE CHARGED UNTIL THE ORDER SHIPS.

Canceling an Order
In the event that you need to cancel an order placed online, please call I-CUBE Customer Service using the numbers listed under "Contact Information."

Damaged or Lost Items
If you receive cartons that are visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original carton, all packing materials and parts intact. Please contact our Customer Service Department using the numbers listed under "Contact Information" within 10 calendar days after receiving a damaged shipment, or as soon as you determine that a shipment is lost.

International Orders
We accept orders for delivery to addresses within the United States and its territories, or to APO/FPO addresses.  We also accept orders from customers in many countries outside the United States - if you would like to inquire about shipments to a specific country, please contact us by e-mail at sales@i-cubeinc.com.  Shipping charges generated by processing on-line orders DO NOT apply to international orders.  Customer is responsible for all customs charges, taxes, duties, and fees.

Pricing
All Prices Subject to Change Without Prior Notice

Back to Top

Privacy Policy
We're Concerned About Privacy

As a general policy, no personal information is automatically collected from visitors to our site. However, certain non-personal information about visitors is recorded by the standard operation of I-CUBE Internet servers. 

We do not engage in the practice of selling our customer lists or customer information to third parties.

Back to Top

Shipping
Standard shipping terms are FOB Shipping Point, freight prepaid and added; we will gladly bill freight to your shipper account if provided.  If FOB Destination or freight included pricing is required, please e-mail sales@i-cubeinc.com and a quotation will be provided.

Only select items are currently available for Next Day Air Delivery.  If expedited shipment is desired, request this in the text field provided on the order page.  You will be notified as to stock status or drop ship capability as quickly as possible, and offered various methods of expedited delivery.

Next Day Air and Second Day Air shipment items must be ordered prior to 2 p.m. (Eastern Time) Monday – Friday, pending payment authorization.

Most items listed on the I-CUBE web site will ship within a week after receipt of order, however some items may have extended lead times. To find out the exact lead-time for a particular product, contact us using the numbers listed under "Contact Information" or email sales@i-cubeinc.com.

Orders placed on weekends and holidays will be shipped the following week pending payment authorization.

Back to Top

Product Warranties
Some products sold by I-CUBE come with a limited warranty or software license provided by a third-party manufacturer or vendor. All merchandise which does not include a warranty and/or software license by the manufacturer, vendor, is sold AS IS, without warranty. I-CUBE makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose with regard to the merchandise, unless so indicated in writing. Products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any warranty by I-CUBE. I-CUBE shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the merchandise including, but limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise. Please refer to the manufacturer's or vendor's warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship. The products we sell are not authorized for use as critical components in human implantable devices, or life support devices or systems. A critical component is any component of a human implantable device, a life support device or system, whose failure to perform can be reasonably expected to cause the failure of the implant, life support device or system, or to affect its safety or effectiveness.

Some states do not allow exclusion of or limitations on implied warranties, such as warranties of merchantability or fitness for a particular purpose or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state.

Special Note:
I-CUBE cannot be liable for pictorial or typographical inaccuracies. All product specifications which include dimensions, are subject to change without notice. Prices shown are cash prices in U.S. dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.

Back to Top

Website Disclaimer
All information provided on this website is subject to change without notice. I-CUBE has made every effort to make this website helpful and accurate. However, due to the open nature of this website, and the potential for errors in the storage and transmission of digital information, I-CUBE does not warrant the accuracy of information obtained from this website. All materials posted on this site are "as is" and without warranties express or implied. I-CUBE disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. I-CUBE does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components. I-CUBE does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.

Back to Top

Trademarks
This website contains many I-CUBE and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this website including copyright, trademarks, trade secret and patent rights are reserved. Access to this website does not constitute a right to copy or use any of the intellectual property of I-CUBE or its suppliers. Statutory notice contained herein represents trademark status in the United States.

Back to Top